In order to process your order and begin production, we need you to understand, agree, and sign off on the following:

 

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ORDER PROCESS

Once you have decided on the dress style, color and any other necessary dress information, the order can be processed. When all the members of the group have entered their dress orders, the complete order is confirmed and will be submitted for production. Since all dresses are made to order, a 50% non-refundable deposit is required before we can begin production.

Changes to orders may only be made up to 48 hours after the original order is placed, at Eden Brides discretion. No changes (like fabric, style or color) may be made to orders after 48 hours.

 

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MEASUREMENT

We can set an appointment and work with each individual to get their sizes.  If you are unable to get measured by Eden Brides, you can use our measurement guide uploaded on our facebook page. A list of measurements that need to be taken is listed in the guide in order to determine the appropriate size.

If measurements are taken elsewhere, the client is responsible for those measurements and their accuracy. We are not responsible for a dress that does not fit after a client has signed off on the size. If a new dress is needed due to incorrect sizing, the client will be charged full price for the reorder.

 

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FABRIC

Please note that due to variations in the dying process, fabric colors may vary and may not be the exact color you chose from the color card or sample you provide. We recommend the entire bridal party place their dress orders together at the same time. We suggest this because the dresses will be cut from the same bolt of cloth. If your bridesmaids are choosing different style dresses in the same color, keep in mind dye-lot variations can occur. The difference will not be drastic, but there may be slight shading difference between styles.

 

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ALTERATIONS

Eden Brides creates each custom dresses with precision but even the best designed gowns still need some adjustments. The need for minor alteration of the product or size adjustment might be necessary. That’s why we offer free alteration services after the first fitting. All dresses can be altered after you receive them but NOT after the event date, so please arrange for a final fitting when collecting your dress to ensure the perfect fit!

Alterations after your event date is subject to corresponding alteration fees.

 

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RETURNS

We cannot accept returns simply because you’ve changed your mind or it looks bad on your body type. Once deposit is made, all sales are final. Any concerns or issues must be expressed within 7 days of receiving the dress. If there is something physically wrong with your gown please contact us immediately to resolve the issue.

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Every product is 100% individually tailor-made and handmade according to the customer's preferences. Hence, we DO NOT accept returns for any reason except major production error. Incorrect measuring does not qualify as production error. In the case of a measurement error, please refer to our Alterations Policy.

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PAYMENTS

A 50% non-refundable deposit is required before we begin production on an order. We accept cash payments, payment thru GCash or remittance centers (Palawan Express/LBC/Cebuana Lhuillier/M Lhuillier/Western Union…) The deposit is required up front to start the design process, the remaining 50% balance is due on the date of collection or prior to the finished product being delivered. All payments must be made in full on the pickup date or before delivery.

Once deposit is made all sales are final. There are NO returns, exchanges, refunds on any item/s sold.

 

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CANCELLATION

We understand that ordering a dress for your special occasion is an important undertaking. However, it is important to note that our dresses are custom-made, once production process begins, Labor Costs and Material Costs will be incurred.

Orders may ONLY be cancelled up to 48 hours after the order was originally placed and in so doing Eden Brides will kindly give you a full refund and will not incur any cancellation fee. If not cancelled within 48 hours after placing order, the deposit will be forfeited. Please note that rushed orders cannot be cancelled at any time.

 

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LEAD TIME

We recommend you order the dress at least 2-3 months before the wedding date. The estimated lead-time of your order is between 8 to 12 weeks, beginning when the 50% deposit amount has been received and the order has been confirmed. To allow time for transportation we recommend you factor in the dress arriving at least 1 week before the wedding to allow for any alterations that may be needed before your wedding.

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DELIVERY

If dress/es cannot be collected from Eden Brides, the client may opt for delivery. Shipping fee will be shouldered by the client, unless stated free shipping. Shipping fee will depend on quantity of order/s. Package will be handled by LBC only.  Please specify if you want to pick up the package from the LBC branch near you or if you want it delivered to your shipping address.

For Arayat Pampanga, or surrounding area residents, you may pick up your order at Eden Brides Shop or set an appointment to meet up. If dresses cannot be picked-up or collected from Eden Brides please choose the option for delivery once the dresses are completed.

Priority Courier: Delivery Confirmation and Insurance NOT Included unless you specify and pay extra costs. Losses or damages from courier are also not our responsibility, pay for additional insurance or tracking if you desire.

 

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RUSH ORDERS

We can provide rush orders with lead times under 8 weeks, but this depends entirely on our production schedule. All rush orders must first be approved, prior to ordering Rush order are subject to an additional rush fee. Please check with us first for rush availability.

 

Please refer to the Rush Fee rates below:

Under 8 weeks to 4 weeks before fitting date: additional 10% of the original price

Under 4 weeks to 2 weeks before fitting date: additional 25% of the original price

Please note: RUSH ORDERS ARE SUBJECT TO PRIOR APPROVAL.

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